FAQs

How do I know if my order has been placed?

You will receive an email confirming that your order has been received.

What payment methods do you accept?

PayPal and transfer

When will my order be shipped?

After we receive the payment, we will normally ship the goods for you in 2 days. However, as MDX is not personally the manufacturer of the majority of components used on its products, terms of delivery are only valid for the merchandise that is currently held in storage at MDX. Furthermore, MDX can only reference “foreseeable distribution dates” without being bound in terms of a fixed delivery schedule. MDX is obligated to inform the buyer in writing of any foreseeable delay in any stated, foreseeable delivery date. If a foreseeable delivery date is unexpectedly delayed, then the buyer has the right to set MDX a four (4) week limit on delivery. After this time has elapsed, if delivery has not been made, the buyer has the right to partially or completely withdraw from the contracted purchase agreement. Unless the buyer can demonstrate that a legal representative or employee of MDX is guilty of malice or gross negligence, further claims or demands are excluded, including claims for loss compensation as a result of failure to comply with the terms of the contract. The projected delivery date, as originally printed in the sales contract, can be changed due to production setbacks, strikes, lockouts, failure to receive ordered merchandise from distributors and other sources, or other circumstances that are beyond MDX’s control.

Have my bought goods any kind of Warranty?

Yes. please read Index 9 and 10 of terms of use

Where is the term of use or privacy policy by MDX Biotech?

For complete information on our privacy policy or term of use, please read our Privacy Policy .

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